For years we are effectively providing maintenance services to our clients through our well defined process. We provide the clients captive IT teams complete with Project Managers, System Designers, Testers and Developers. The maintenance process is monitored by Service Level Agreement (SLA) to handle the following:

• Adaptive Maintenance

• Preventive Maintenance

• Corrective Maintenance

Continuous changes in the business processes and technologies always force the maintenance staff to change and enhance the application. Our Adaptive Maintenance process always enhances the client application so as to enable it to respond correctly to the evolving business and technological needs.

Our Preventive Maintenance process continually tests the client application so as to detect any inherent defects and thereby remove them to prevent any future problem. We also prepare and maintain various check-lists for routine performance evaluation and maintenance of the system. The results are higher availability, better performance, higher user satisfaction and overall cost reduction.

Our Corrective Maintenance process quickly and effectively solve any problem reported through the process of:

• Request Management
• Incidence Management
• Root Cause Analysis